Refund Policy

At Getzup, we stand behind the quality of our products. Because we sell digital license keys that are delivered and activated electronically, our refund policy is designed to be fair while protecting against misuse.

You may be eligible for a full refund if:

• The license key delivered was invalid or non-functional
• The key was already used prior to your purchase
• You did not receive your key within 24 hours of payment
• The product delivered does not match what was described

Refunds will not be issued if:

• The license key has been successfully activated
• You changed your mind after receiving the key
• You purchased the wrong product by mistake
• Your system does not meet the minimum requirements
• More than 30 days have passed since the purchase date

To request a refund, contact our support team within 30 days of purchase with the following information:

• Your PayPal transaction ID
• The email address used for purchase
• A description of the issue you experienced
• Screenshots or evidence of the problem if applicable

Contact us at support@getzup.shop or via Telegram @getzupsupport. We aim to respond within 24 hours.

Approved refunds are processed back to your original PayPal account within 3–5 business days. Getzup reserves the right to offer a replacement key instead of a monetary refund where appropriate.

We encourage customers to contact us directly before opening a PayPal dispute. Most issues are resolved quickly through our support team. Opening a dispute without contacting us first may delay resolution.

Getzup reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.

Email: support@getzup.shop

Telegram: @getzupsupport

Address: Getzup LLC · 123 Market St, San Francisco, CA 94105, USA